Terms of Service

Last updated: 2023-02-06

1. Overview

“Mentor Plus” refers to this website and platform which is operated by Web Fuel Agency Ltd.. Throughout the site, the terms “we”, “us” and “our” refer to Web Fuel Agency Ltd.  We offer Mentor Plus, including all information, tools and services available from Mentor Plus to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here

By visiting Mentor Plus and/ or transacting on Mentor Plus, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of Mentor Plus, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using Mentor Plus. You agree to be bound by these Terms of Service by accessing or using any part of Mentor Plus. If you do not agree to all the terms and conditions of this agreement, then you may not access Mentor Plus or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current site or platform shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to Mentor Plus following the posting of any changes constitutes acceptance of those changes.

2. Platform Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use Mentor Plus and/ or our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. General Conditions

We reserve the right to refuse service and/ or the use of Mentor Plus to anyone for any reason at any time.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve:

  1. Transmissions over various networks; and

  2. Changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

4. Fees and Payments

Notwithstanding transactions in accordance with the Standard Contract between Protege and Mentors, or any services otherwise purchased from us, Mentor Plus may be used free of charge.

Not including services purchased from us, all transactions are subject to a 20% Platform Fee which is deducted from any total value of Mentor earnings when Mentors are paid.  

Mentors' previous month’s earnings are paid out twice the following month. All income and earnings from Proteges and other sources on the platform are paid net of the Platform Fee and must be aged for a minimum of 15 days following the transaction date before the consideration of any payout.

 

5. Accuracy, Completeness And Timeliness Of Information

We are not responsible if the information made available on Mentor Plus is not accurate, complete or current. The material on Mentor Plus is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on Mentor Plus is at your own risk.

Mentor Plus may contain certain historical information which, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of Mentor Plus at any time, but we have no obligation to update any information on our website and platform. You agree that it is your responsibility to monitor changes to Mentor Plus.

 

6. Modifications To The Service And Prices

Prices for our Service and products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

7. Products And Services

Certain products or services may be available exclusively online through Mentor Plus. These products or services may have limited quantities and are subject to return or exchange only according to our return policy which is outlined in the Returns section of these Terms.

We have made every effort to display as accurately as possible the colours and images of products or services that appear on Mentor Plus. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of our users. Users reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

8. Returns

We provide a satisfaction guarantee for digital services purchased from us. If you are not satisfied with your purchase, you may contact us within 14 days of purchase for a full refund. Refund requests must include proof of purchase, such as an order confirmation or reference number, specify the date of purchase, and cite the reason for the refund request. Please note that we cannot offer refunds after 14 days from the date of purchase. We reserve the right to refuse a refund request if we believe the service has been misused or if the request is deemed to be fraudulent. If you have any questions about our returns policy, please contact us at [email protected].

9. Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders and/or transactions on Mentor Plus that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases and/ or transactions made on Mentor Plus.

10. Optional Tools

We may provide you with access to third-party tools or services over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools or services ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools or services.

Any use by you of optional tools or services offered through Mentor Plus is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools or services are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through Mentor Plus (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

11. Third-party Links

Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on Mentor Plus may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

12. User Comments, Feedback, And Other Submissions

If at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, content, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation to (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove any content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through Mentor Plus  is governed by our Privacy Policy. To view our Privacy Policy please visit the Privacy Policy link on Mentor Plus and / or our website.

13. Errors, Inaccuracies, And Omissions

Occasionally there may be information on Mentor Plus  or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product and/ or service descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

14. Prohibited Uses

In addition to other prohibitions, as set forth in the Terms of Service, you are prohibited from using the site or its content:

  1. for any unlawful purpose;
  2. to solicit others to perform or participate in any unlawful acts;
  3. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

  6. to submit false or misleading information;

  7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

  8. to collect or track the personal information of others;

  9. to spam, phish, pharm, pretext, spider, crawl, or scrape;

  10. for any obscene or immoral purpose; or

  11. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

15. Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that Mentor Plus, your use of the Service, and /or any of our services will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, Mentor Plus, the Service, and/ or any of our services is at your sole risk. The service and all products and services delivered to you through Mentor Plus are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Web Fuel Agency Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of Mentor Plus, the Service, any of our services, any service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

16. Indemnification

You agree to indemnify, defend and hold harmless Web Fuel Agency Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.

17. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

18. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using Mentor Plus.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

19. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

20. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

21. Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of Mentor Plus or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

22. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us via the contact page on Mentor Plus or by emailing us at [email protected].

 

STANDARD CONTRACT BETWEEN MENTOR AND PROTEGE:

1. Introduction: This Standard Contract between Protege and Mentor ("this agreement") sets out the terms which govern each transaction between a Protege and a Mentor on Mentor Plus

2. When this agreement applies: Each time a Protege/Mentor Transaction is initiated on Mentor Plus, this Standard Contract between Protege and Mentor will apply to the exclusion of any other terms which the Protege or Mentor may propose, and this Standard Contract between Protege and Mentor will legally bind the Protege and Mentor participating in the Protege/Mentor Transaction.

3. Parties: The only parties to this agreement are the Protege and Mentor participating in the Protege/Mentor Transaction. Neither Web Fuel Agency Limited nor any of its subsidiary companies is a party to this agreement and neither Web Fuel Agency Limited nor any of its subsidiary companies grant any rights in respect of, nor participates in, any Protege/Mentor Transaction, except that Web Fuel Agency Limited or any of its subsidiary companies may act as a payment intermediary in accordance with the Mentor’s and Protege’s instructions set out in section 5 of this agreement.

4. Interpretation: In this agreement, defined terms have the following meanings:

  1. "Mentor Plus" means the website accessed via the URL https://mentorplus.app or via any web browser;

  2. "Content" means any material uploaded to Mentor Plus by any User (whether a Mentor or a Protege), including any photos, videos, audio (for example, music and other sounds), live stream material, data, text (such as comments and hashtags), metadata, images, interactive features, emojis, GIFs, memes, and any other material whatsoever;

  3. "Mentor" means a User who has set up their Mentor Plus account as a Mentor account to post Content on Mentor Plus to be viewed by other Users;

  4. "Protege" means a User who subscribes to a Mentor and can view the Mentor's Content;

  5. "Referring User" means a User who participates in the Mentor Plus Referral Program;

  6. "Protege/Mentor Transaction" means any transaction between a Protege and a Mentor on Mentor Plus by which access is granted to the Mentor's Content, including in any of the following ways: (i) a Subscription, (ii) payments made by a Protege to view a Mentor's pay-per-view Content (pay-per-view media and pay-per-view live stream), and (iii) payments made by a Protege to use any Protege interaction function on a Mentor's account;

  7. "Protege Payment" means (i) any and all payments made by a Protege in respect of any Protege/Mentor Transaction, and (ii) any and all tips;

  8. "Platform Fee" means the fee charged to Mentors in accordance with the Mentor Plus Terms of Service;

  9. "Subscription" means a Protege's subscription to a Mentor's account;

  10. "VAT" means United Kingdom value-added tax and any other tax imposed in addition to or in substitution for it at the rate from time to time imposed and any equivalent or similar governmental, state, federal, provincial, or municipal indirect tax, charge, duty, impost or levy in any other jurisdiction; and

  11. "Tax" shall include all forms of tax and statutory, governmental, state, federal, provincial, local government or municipal charges, duties, imposts, contributions, levies, withholdings, or liabilities wherever chargeable and whether of the UK or any other jurisdiction.

Pricing and payment: By entering into a Protege/Mentor Transaction, the Protege agrees to pay the Protege Payment applicable to the relevant Protege/Mentor Transaction in accordance with the pricing published in the Mentor's account plus any VAT which is applicable. The Protege and Mentor participating in the Protege/Mentor Transaction authorize Web Fuel Agency Limited or any of its subsidiaries to act as a payment intermediary and to collect, hold, and process the Protege Payment and any applicable VAT, to deduct the Platform Fee, and to pay out the sums due to Mentors and (if applicable) Referring Users, as described in the Mentor Plus Terms of Service.

License of Content: Once the Protege has made the Protege Payment for a Protege/Mentor Transaction, the Mentor grants to the Protege a limited license to access the applicable Content of that Mentor to which the Protege/Mentor Transaction relates (the "Relevant Content"). This license is non-transferable, non-sublicensable, and non-exclusive, and permits the Protege to access and view the Relevant Content on the Protege's personal device and via a normal web browser (and to make a temporary copy of such Content only to the extent that this is an incidental and technical process forming part of the Protege's accessing the Content (i.e. caching)), following acceptable use as outlined in the Mentor Plus Terms of Service.

Ownership of Content: The Protege participating in the Protege/Mentor Transaction acknowledges and agrees that the license of the Relevant Content provided in section 6 of this agreement does not result in the Protege acquiring any rights in or to the Relevant Content, which rights shall be retained by the Mentor of the Relevant Content.

Expiry of license: The license granted to a Protege in relation to the Relevant Content will expire automatically without notice in the following circumstances:

  1. if the Protege Payment related to the Protege/Mentor Transaction was unsuccessful or is charged back or reversed for any reason;
  2. in respect of pay-per-view Content, once the Protege has completed viewing the Content;
  3. in respect of Subscriptions, at the end of the subscription period, unless the Subscription is configured to automatically renew;
  4. if the Protege's User account is suspended or terminated for any reason;
  5. if the Protege acts in breach of any Mentor Plus terms of service, policy, or agreement (whether in relation to the Relevant Content or at all);
  6. if the Content is removed from the Mentor's account;
  7. if the Protege closes their Mentor Plus User account.

Cancellation and refunds: In respect of every Protege/Mentor Transaction:

  1. The Protege acknowledges that the Protege/Mentor Transaction will result in a supply of the relevant Content to the Protege before the end of the period of 14 days from the date when the Protege/Mentor Transaction is entered into, and the Protege gives his or her express consent to this and confirms to the Mentor that he or she is aware that any statutory right to cancel the Protege/Mentor Transaction which the Protege has under the Consumer Rights Act 2015 or any other applicable law will therefore be lost.

  2. This agreement does not affect any statutory right to receive a refund from the Mentor which a Protege may have under the Consumer Rights Act 2015 or any other applicable law.

Obligations between Mentor and Protege: In respect of every Protege/Mentor Transaction:

  1. The Protege and the Mentor participating in the Protege/Mentor Transaction agree to comply at all times with the Mentor Plus terms of service, policies, or agreements in relation to the Relevant Content, including when accessing, viewing, and interacting with it.

  2. The Protege participating in the Protege/Mentor Transaction agrees to make the Protege Payment required to access, view or interact with the Relevant Content, and agrees not to initiate a chargeback other than if the Protege disputes the Protege/Mentor Transaction in good faith.

  3. The Mentor participating in the Protege/Mentor Transaction agrees to make the Relevant Content available to the Protege once the Protege has made the Protege Payment applicable to the Relevant Content.

  4. The Mentor warrants (makes a legally enforceable promise) that it possesses all necessary rights in and to the Relevant Content sufficient to license it to the Protege in the territory in which the Protege will be accessing the Relevant Content, and has obtained any and all permissions and consents needed to grant the license in section 6 of this agreement.

  5. The Mentor is solely responsible for creating and uploading the Relevant Content. The Mentor provides no guarantees that they will continue to create and upload Relevant Content on an ongoing basis.

  6. there has been negligence or other breach of duty by the Mentor, the accessing by the Protege of the Mentor's Content is entirely at the Protege's own risk.

No guarantees: The Protege participating in the Protege/Mentor Transaction acknowledges that Mentors may add and remove Content at any time from their Mentor account and that Mentors have the discretion to decide what sort of Content to make available on their account. In addition, the Protege participating in the Protege/Mentor Transaction acknowledges that there may be circumstances where it is not possible for the Protege to access to Relevant Content to be provided under the Protege/Mentor Transaction, including:

  1. if the Mentor's account is suspended or deleted;

  2. if the Protege's account is suspended or deleted;

  3. if the availability of all or any part of the Mentor Plus site is suspended or inaccessible; or

  4. if the Mentor is unable to create or upload Relevant Content in the future.

Terms relating to disputes:

  1. This agreement is governed by English law, and English law will apply to any claim arising from or relating to this agreement. The Protege will also be able to rely on mandatory rules of the law of the country where he or she lives.

  2. Where claims can be brought:

    1. If this agreement is with a Protege resident in the United Kingdom or the European Union, they may bring any claim under this agreement in the courts of England and Wales or the courts of the country where the Protege lives.

    2. If this agreement is with a Protege resident outside of the United Kingdom or the European Union any claim under this agreement must be brought in the courts of England and Wales, unless the Protege and Mentor otherwise agree.